Frequently Asked Question

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About SilentViewer
  • How Does SilentViewer Work

    Easy! After you easily download & install a very small, 100% invisible Monitor program on the computer you want to view (called the Target Computer) you go to silentviewer.com (from any computer) Login with your ID and Password that you registered with. This will automatically take you to your Personal SilentViewer Control Panel. Then... with just ONE CLICK on the Computer icon showing in your Control Panel... the Target computers screen will appear on your computer screen.

  • Do they know that I am looking at their screen?

    No. The process is completely invisible. Even when you initially connect to and disconnect from their computer there is no indication. No screen flicker. No slowdown of their computer. The connection is completely silent and invisible and remains that way while you are looking at their screen.

  • Will I Be Able To View Emails & Chat Conversations?

    Absolutely! Whatever their computers have on their screens, you will be able to see. You can view everything they are seeing & doing (as they are seeing it and or doing it) including all interaction in Social Networking Sites including Facebook, Twitter & MySpace.

  • Do I have to be on the Internet for this to work?

    Yes. Both computers (Viewer & Target) have to be on the Internet with active connections for SilentViewer to operate.

  • Is there any indication that SilentViewer has been installed on their computer?

    No. It does not appear in the Registry, the Process List, the System Tray, the Task Manager, on the Desktop, or in Add/Remove programs. There are no visible files on the computer.

  • Will SilentViewer harm, damage, or do anything to my computer?

    There is nothing that SilentViewer can do to harm, or damage your computer or the computer(s) you want to monitor. All settings will remain in tact.


Installation and Removal

Subscription Information
  • Do You Have A Free Version?

    Yes. We have a Free Trial of our SilentViewer Service that lets you install the Monitor program on so you can see how effective and easy it is to use.

  • Does SilentViewer come with a money-back guarantee?

    Yes. If SilentViewer does not perform as advertised, notify us within 30 days of subscribing and we will refund 100% of your subscription cost. Our support staff is also available to help.

  • Do I have to commit to a Long Term Subscription or Usage?

    No. Our Subscription usage is available month to month. You can subscribe for just one month or multiple months to save money. You can cancel anytime.

  • What do I receive with my subscription

    When you purchase a SilentViewer software license subscription you receive more than the usual license to use the current version of the software. Along with the license to the current version of the product, you receive unlimited access to software updates and unlimited free technical support by e-mail.


Security

Password Recovery
  • I forgot my password. How do I get another one?

    At the SilentViewer Login page you will see a Lost Password message box. Just enter your E-Mail Address or Username and we will generate a new one for you and email it to you. You can then access your account and change the generated password to a new password you prefer.


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